Share it only with companies who share our commitment to protecting your Use any personal information you provide to us for defined purposes and will Keep your personal information confidential. When you use our website, mobile application, and online products and services This Policy applies to information we collect This privacy policy ("Policy") explains how SkywayĬollects, uses and discloses your information. If you have an E-ZPass transponder through Skyway, click here.If you have an E-ZPass transponder through the Indiana Toll Road, click here.Contact your E-ZPass account manager for help (include link to all agencies).If your transponder needs to be replaced or you have other account problems: There are no user replaceable components in your E-Zpass transponder. The standard E-ZPass transponder battery has about a 10-year life under normal usage conditions. Did the credit card/debit card associated with your account expire? Did you opt for auto-replenishment to ensure funds are always available? If you don’t opt for auto-replenishment, it may take up to 24 hours for processing every time you add funds to your account before they are available.Did you open your account within the last 24 hours? New E-ZPass/I-PASS accounts take up to 24 hours once activated before the related transponder is valid for travel on Skyway.Is your E-ZPass/I-PASS mounted properly?.your existing account does not have available funds.your account is new and has not been fully activated, or.because the transponder is not mounted properly in your vehicle,.She had a faulty transponder, and she said the Tollway removed her fees and sent a new one her way.If your transponder does not work, most likely it is for one of these three reasons: Samantha was able to reach the Tollway through social media. Whether you just traveled or are about to travel, drivers can sign up for Pay By Plate by visiting and entering your license plate details, dates of travel and a payment method.ĭrivers who use the Tollway system have 14 days to pay tolls without incurring any fees or fines, the spokesman said. The easiest way for customers to pay tolls is by signing up for I-PASS, which provides drivers with a 50% discount on all tolls while automatically deducting tolls from their I-PASS account, the spokesman said.Ĭustomers can open I-PASS accounts by visiting They can pick up I-PASS transponders by stopping at the customer service centers or by visiting participating Jewel-Osco and Road Ranger stores.Īnother option is to sign up for Pay By Plate, which allows drivers to pay tolls electronically and avoid all fines and fees without opening an I-PASS account or using a transponder, he said. RELATED: Construction underway for new I-490 western O'Hare corridor to I-90, Rt. To reach the Tollway, visit, Facebook or Twitter or call the customer service call center at 1-800-UC-IPASS, an I-PASS spokesman said.ĭrivers also can stop in at customer service centers at the Belvidere, Lincoln and Lake Forest Oases. I cannot call anyone over there and I have written 4 letters to dispute my charges. I had a working I pass in my car that even has autopay. ![]() I now have a bill for $350 when the original tolls were only $50. ![]() Samantha said "I got a new iPass last year and IPASS put my old expired plate in it. (WLS) - After the Illinois Tollway went cashless in February, some drivers want to know how best to reach state highway officials with questions. Here's how to make sure you don't miss any tolls, after the Illinois Tollway went cashless.ĭOWNERS GROVE, Ill.
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